Purchase Solution

Workforce management plan

Not what you're looking for?

Ask Custom Question

In 350 words select an industry and create an individuated workforce management plan. Provide a short description of your selected industry and a rationale for your choice.

Purchase this Solution

Solution Summary

A workforce management plan is examined in the solution.

Solution Preview

See the attached file.

The automotive electronic service center industry for General Motors consists of 7 Electronic Service Centers (ESC) throughout the United States. The ESCs provide General Motor's dealerships within the United States with remanufactured instrument display panels and radios. Since the dealers aren't directed to contact a specific ESC, the dealer can contact any ESC for remanufactured products. The key factor to retaining customers is providing customers with excellent customer service. The ESCs have to effectively manage their Customer Service workforce.

One of the ESCs decided to improve their Customer Service department's customer satisfaction. The improvement focused on implementing a Workforce Management software system. The goal was to manage three customer phones queues, online chat ...

Purchase this Solution

Free BrainMass Quizzes
Writing Business Plans

This quiz will test your understanding of how to write good business plans, the usual components of a good plan, purposes, terms, and writing style tips.


This quiz will test your understanding of the SWOT analysis, including terms, concepts, uses, advantages, and process.

Balance Sheet

The Fundamental Classified Balance Sheet. What to know to make it easy.

Marketing Management Philosophies Quiz

A test on how well a student understands the basic assumptions of marketers on buyers that will form a basis of their marketing strategies.

Social Media: Pinterest

This quiz introduces basic concepts of Pinterest social media