Explore BrainMass

Explore BrainMass

    Training and Development

    This content was COPIED from BrainMass.com - View the original, and get the already-completed solution here!

    Training Evaluation, Validation

    Barbara Maddock, the Director of Information Technology, stopped you on your way to lunch to inquire about ways to evaluate some training. She is planning some training in the area of providing better customer service in the technical support center. You had to rush off to a meeting, so you told her that you would send her a memo outlining some ways to evaluate the training.

    Write a brief memo explaining the major concepts of evaluating and validating training to the Barbara Maddock, the Director of Information Technology.

    * Be sure to explain the concepts in such a way that someone without a comprehensive background in training will understand the ideas and be able to apply them. (If you must use training jargon, be sure to provide an explanation).
    * Address the 4 levels of evaluation
    * You should include an example to help demonstrate each level.

    © BrainMass Inc. brainmass.com June 4, 2020, 1:05 am ad1c9bdddf
    https://brainmass.com/business/business-management/training-and-development-377864

    Solution Preview

    Training and Development

    Barbara Maddock, the Director of Information Technology, stopped you on your way to lunch to inquire about ways to evaluate some training. She is planning some training in the area of providing better customer service in the technical support center. You had to rush off to a meeting, so you told her that you would send her a memo outlining some ways to evaluate the training.

    Write a brief memo explaining the major concepts of evaluating and validating training to the Barbara Maddock, the Director of Information Technology.

    * Be sure to explain the concepts in such a way that someone without a comprehensive background in training will understand the ideas and be able to apply them. (If you must use training jargon, be sure to provide an explanation).
    * Address the 4 levels of evaluation
    * You should include an example to help demonstrate each level.

    Please include the following in your memo:
    Evaluation and validating training is essential for your organization. Evaluation refers to the process of examining the training program. This examination checks if the training has had the desired effect, if the candidates are able to implant their ...

    Solution Summary

    This answer provides you an excellent discussion on Training and Development

    $2.19

    ADVERTISEMENT