Performance and talent management (appraisal methods)
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In the organization you work for, there are customer service representatives. In addition to having their supervisor appraise their performance, who else should be involved? Why? Review page 190-191.
What performance appraisal method would you recommend and why?
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The solution provides information regarding the performance appraisal process. The solution illustrates additional people that might be involved in the performance appraisal process. The solution further explains who should be involved in the process, why they should be involved, and what the best recommended process is for the performance appraisal method.