1.You must choose between two sales recruits. One has scored very high in terms of the quality of his interview, but not very well on the series of psychological tests to predict qualities the firm thinks are necessary for success. Another person did well on the psychological testing, but not very well in the personal interview. All other things being equal, which one would you hire, and why? What do you think the strengths and weaknesses would be of the one you hired?
2. "Salespeople are born, not made. It's futile to try to train a person to be a salesperson, so I don't." How would you answer a sales manager who said this to you if you were trying to get her or him to hire you as a sales trainer?© BrainMass Inc. brainmass.com October 25, 2018, 7:24 am ad1c9bdddf
1. The biggest hiring mistakes are not in who you hire but in failing to identify a problem employee and letting him or her go promptly. That said, I would choose the sales recruit that scored the best in terms of quality of his interview. He could have fared poorly on the psychological tests for a variety of reasons including literacy skills, cultural background, or through a misunderstanding of the questions. Much of the sales position is the ability to go out and interact with people. A sales person's ability to present himself in a positive manner through strong interpersonal skills is a key strength to doing well on the job. I would be concerned hiring someone who presented him or ...
This solution is based on a scenario involved with choosing between two salespeople, one who did well in the interview but not on psychological tests, and the other who did well on tests but not in the interview. It also discusses whether sales is inate or trainable.
Customer service skills: Create a new-hire training presentation
After the group discussion, each salesperson is to create a new-hire training presentation that explains how to incorporate benefit selling into sales presentations.
Explain the 7 problem resolution and recovery procedures, and provide one specific example emphasizing each step.
Explain how it helps the salesperson make more sales to the prospect.
Describe the implications of poor customer service and excellent customer service
Use key principles of persuasion and techniques for negotiating resistance and handling objections
Use effective communication techniques.
Use team and problem-solving skills to collaborate on a project.
Explain the 7 problem resolution and recovery procedures, and provide one specific example emphasizing each step. Here they are listed as steps:
1. Define and Identify the Problem,
2. Analyze the Problem,
3. Identify Possible Solutions,
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