The specific case study questions:
How has the collective bargaining process evolved in the public sector?
What do you think was the most crucial change?
How are you seeing the effects of that change today?
This solution explains how social media has significantly changed the ability for "confidentiality" to remain that way. It plays into having an instant, and vast audience, when trying to argue one side of an issue. The depressed economy has also played a significant role in the tax revenue collected by public sector agencies. With less money, something has "gotta give" when serving public needs. The two references provide "real world" examples in support of these changes to collective bargaining.
Prior to the social media age, the general public was likely unaware of the collective bargaining dynamics between Unions and government agencies. Now, both parties can take to Facebook, Twitter and even organized websites to promote their cause - and in some instances, discredit what the other "side" is saying. In 2013, the threat of losing Saturday mail service was everywhere. The National Association of Letter Carriers (NALC) was quick to initiate a mass publicity campaign on why service should not be eliminated (http://www.nalc.org/). There were commercials, the NALC website had a timeline of events, outlining exactly what was happening. With how easily information can flow via social media, it is near ...
This solution is over 400 words and includes two references; addressing how social media has played a crucial role in changing the collective bargaining tactics within the public sector. Examples are provided on how one Fire Department was immediately "newsworthy" due to social media when the Mayor made an extremely unpopular move in reducing Firefighter wages to minimum wage.