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This post addresses research questions for a call center.

You are the supervisor of a call center. Lately, there have been many misdirected or dropped calls. Develop one or two research questions and three hypotheses that might account for misdirected or dropped.

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The scenario is that there have been many dropped/misdirected calls at the call center that you supervise. Our questions need to focus on this exact issue. The questions we want to ask therefore would likely be 1) are the dropped/misdirected calls due to a ...

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This solution addresses the following scenario:

You are the supervisor of a call center. Lately, there have been many misdirected or dropped calls. Develop one or two research questions and three hypotheses that might account for misdirected or dropped.

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