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Worst communication dilemma; injured communication

Give an example of a worst communication dilemma where a person were the cause of an "injured communication" with at least one other stakeholder.

Indicated what the person did later to fix the problem or what should the person have done to fix that problem. If you can, assess how that unfortunate situation was a product or bi-product of your organizational culture.

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Here are a few examples:

I am from the Midwest. People there refer to canned soda as "pop" or "Coke" even if they want a Pepsi. On more than one occasion I offered a guest (the stakeholder) a Coke. They said yes, but when I handed them a Pepsi they were taken back. Sometimes they would even refuse the beverage because they prefer Coke over Pepsi. After awhile I decided to start using the product name instead of the ingrained terminology. The result: happier guests ...

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Short responses to the question "What is an example of the worst communication dilemma where a person were the cause of an "injured communication" with at least one other stakeholder?"

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