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Social Media & Mediated Communication

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Mediated communication and social media (e.g., email, blogs, Facebook, Skype, and Twitter) have played a major role in changing the way that organizations engage in communication with their customers and with employees internally. As I have seen in the Military, mediated communication has had its share of friction over the years. Some recent examples may be extreme; however, it shows the magnitude on how mediated communications (Facebook) can quickly tarnish the reputation of a service that took years to build. A few examples (most recognized photo in the media) was where U.S. Marines urinated on the enemy's bodies, and the other was the SS (Scout Sniper symbol) next to an American flag in Afghanistan. Both of these photos went viral within minutes after its posting on Facebook. The after affects are still being felt today. All too often, social media users are lulled into a sense of complacency, which fails to acknowledge the fact that one's audience can be considerably larger than previously thought. What can we do to better remind ourselves of the potential reach of our messages?

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This solution discusses how to remember the extensive reach of social media and mediated communication. Includes APA formatted reference.

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To better remind ourselves of the potential reach of our messages it might be wise to remember the adage, "Never say or do anything you wouldn't want on the front page of the newspaper." By following this rule it helps to remind us of the possible impact our words and/or actions could have on our future, if exposed to a bigger audience. It is also important to remember the lasting impact of social media, realizing ...

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