Which step in the communication process do you consider to be the most important and why? Which of these steps is the most uncomfortable for you? Why? What would you do to change this discomfort?© BrainMass Inc. brainmass.com December 24, 2021, 10:27 pm ad1c9bdddf
SOLUTION This solution is FREE courtesy of BrainMass!
The step that is the most important for me is the message step. This is the step that contains the actual content of the message. When we analyze various communication problems, many of the problems can be attributed to the actual content of the message. If the message content is not clearly stated, additional problems will be encountered in the communication process. The message needs to be clearly defined and contain language that is not ambiguous. Messages need to be transparent, and the content of the message is the main contributing factor to if our message will be received as intended. It is the most important part of the communication process.
I find the most uncomfortable step in the communication process to be decoding. If the message contains information that I may not want to receive, as in situations where my employer or another person is delivering criticisms, it is difficult for me to understand the message in it's original context. When I decode the message, I do as many other people do when they receive negative news -- we change the meaning of the message or automatically become defensive while taking the message out of it's original context.
This happens to many people because they don't want to hear messages that are critical of their actions or behaviors, and because many people shy away from bad news. This discomfort can be changed by rationalized thinking, and by taking small steps to understand that all messages need to be decoded properly and received in their proper context. When they are, the receiver can then understand the information while trying to remain non-defensive as to the content of the message. The receiver can then use the message contents to their advantage, and improve or remedy the subject that is contained in the message.© BrainMass Inc. brainmass.com December 24, 2021, 10:27 pm ad1c9bdddf>