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    Building Effective Teams - Communication Issues

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    Scenario: You and the other HR managers are working with a training consultant on a program for cross-cultural supervisors. You are contributing information and expertise in the area of dealing with conflicts when they arise on a team, with a focus on how areas of conflict can be complicated by cultural differences in team members.
    Problem: The training consultant has asked you to prepare notes for them describing two situations where you saw that communication issues on a team you were involved in that caused a serious misunderstanding and led to problems.
    ?If the problem was caused by only one member, was the problem obvious to others, or were you the only person who noticed it? How did you deal with it?
    ?If the problem was primarily between two team members and did not directly involve others on the team, what caused this problem? How did the team deal with it?
    Also, they want you to suggest a communication strategy that would have prevented these issues.

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    Solution Preview

    Communication is a two-way process by which information is passed between emitters and receivers. There are three important issues:

    1) Communication involves transmission and reception of messages. It uses symbols to create messages.

    2) Communication involves people where one party transmits message and the other receive the message.

    3) It is a process as it is active, continuous, reciprocal and dynamic.

    (K, Aswathappa)

    Ineffective communication can be due to:

    1. Vague Message
    When sender is not clear in defining the communication that can be understood by the receiver than it leads to ineffective communication

    2. Message Overload

    Message must be structured in simple manner. There must not be any overload.

    3. Bad Perception

    Perception is a receiver's understanding of the information the emitter has offered.
    Our Perceptions are the mental images of the external world. They are stored in our brains as our view point, experience, feelings and emotions. Thus perceptions are central to the process of communication. It helps to know others. According to the

    Each person has their own view of reality. In other words, a group of people ...

    Solution Summary

    The solution discusses a case study where a team needs to deal with communication issues within.