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Ace Consulting Case Study: Building Effective Teams

Scenario -

You are one of four regional Human Resources Managers employed by Ace Consulting, an international consulting firm. You have been assigned to the International Sales division. Currently, one HR Manager is assigned to each of the four global regions: the US, Europe, Asia and Latin America. You report to the Corporate HR Director.

It has become apparent to management that their global customers are critical to their future growth. If there is a need to serve any locations of a customer in another region, there is no good contact point or process to handle it. This gets confusing and is not effective for the larger customers. There is a desire to greatly improve the communication and coordination across regions. Top Ace management has decided that the sales force needs to be organized in teams across regions to better serve these critical global customers.

The HR Director has given you and the other three HR managers the task of developing and implementing a new global-team-based sales force. You will need to design the appropriate team make-up, determine the best way to staff these teams, provide guidance on developing a consistent global approach, design the team-building tools needed to establish these teams, and conduct the necessary training. You also need to design a compensation program that will support the team concept, give incentive to the best performers, and maintain a stable workforce.

Task needing assistance -

As a group of HR managers you have been given the assignment to develop measures for successful performance for the teams that are being created to serve the global customers.

Focus on the teamwork and interpersonal skills the team members will need to exhibit. Assume these measures will represent 50% of the person's evaluation. Use the list below in your discussion. (from the ELT Newsletter web-site). These skills are important skills helping individuals better perform in their roles. From the 18 choices select a minimum of 5 to review prior to your meeting. Make your choices based on the assignment below.

Interaction Skills

attitude awareness
conflict handling
co-operation
diversity tolerance
teamwork willingness
etiquette

Self-Management Skills
decision making
learning willingness
self-assessment
self-discipline
self-marketing
stress resistance

Communication Skills
delegating skills
listening skills
presentation skills
Organization Skills
problem solving
systems thinking
troubleshooting

Now go to the Small Group Discussion Board, and as a group, discuss how performance for the teams involved will be measured. Include a discussion on the need to balance between team and individual rewards. Discuss the elements of a performance measurement tool that could be presented to the Corporate HR Director for approval. Comment on at least two other postings.

QUESTIONS:

Individually, based on your group's discussion, compose a 1-2 page analysis for the Corporate HR Director that addresses each of the following elements:

-How did the discussion change, alter or enhance your view of the measurement tools to be used for team members?
-What do you believe are the key elements for the employees involved? How would you communicate these to the employees in your region?
-Are there any cultural-based issues with these measures that you foresee for the employees in your region? If so, how will you handle them as you introduce these measurements?

Solution Preview

RESPONSE:

Individually, based on your group's discussion (Do you have groups?), compose a 1-2 page analysis for the Corporate HR Director that addresses each of the following elements:

1. How did the discussion change, alter or enhance your view of the measurement tools to be used for team members?

It enhanced it by pointing out the importance of the balance between individual and team skills. As you can see, from our choices, we included both individual and team measurements as a balance are important. Teams are made up of individuals. Therefore, decision-making learning willingness, self-assessment, self-discipline, self-marketing, and stress resistance are important, but perhaps less important for the Asian and Latin American cultures, than for the US ad European cultures. Likewise, team skills are also important for teams to be effective. Therefore, the performance measurement would have to be balanced with team/group skill measurements, while accommodating and acknowledging diversity. However, because this is a cross-cultural team as well, consider the points in the two attachments.-What do you believe are the key elements for the employees involved? The 18 skills above, especially the communication skills as this the area in which the Ace management are concerned about. However, consider the two handouts for other considers. How would you communicate these to the employees in your region? This refers us back the overall goal listed at the beginning. "There is a desire to greatly improve the communication and coordination across regions."

Thus, the need for the development of teams.

· Differences need to be understood, acknowledged, respected and ...

Solution Summary

In reference to the Ace Consulting Case Study and building effective teams, this solution responds to the questions in some detail. Supplemented with three highly relevant articles on global team building, managing multicultural teamwork, and developing global leaders and cross cultural teams.

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