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    Addressing Diversity Issues

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    You are one of four regional Human Resources Managers employed by Ace Consulting, an international consulting firm. You have been assigned to the International Sales division. Currently, one HR Manager is assigned to each of the four global regions: the US, Europe, Asia and Latin America. You report to the Corporate HR Director.

    It has become apparent to management that their global customers are critical to their future growth. If there is a need to serve any locations of a customer in another region, there is no good contact point or process to handle it. This gets confusing and is not effective for the larger customers. There is a desire to greatly improve the communication and coordination across regions. Top Ace management has decided that the sales force needs to be organized in teams across regions to better serve these critical global customers.

    The HR Director has given you and the other three HR managers the task of developing and implementing a new global-team-based sales force. You will need to design the appropriate team make-up, determine the best way to staff these teams, provide guidance on developing a consistent global approach, design the team-building tools needed to establish these teams, and conduct the necessary training. You also need to design a compensation program that will support the team concept, give incentive to the best performers, and maintain a stable workforce.

    Task needing assistance -

    Each of the four HR Managers is contributing to the international team-building groundwork by doing the following:

    Visit The Global Edge Resource Desk (http://globaledge.msu.edu/about_globaledge.asp).

    Select two countries from the different regions and create a PowerPoint presentation for the other HR managers, as well as the Corporate HR Director, on the unique cultural issues that may come up if people from these countries would be working together for Ace Consulting. These presentations may be later adapted for cross-cultural orientation in the company.

    ****I previously researched Australia, United Kingdom, Canada, Singapore and Germany and found that these countries were very different. However, I did not study the role of women in society. I studied their economy, laws and things of this nature. For instance, Singapore still has stringent laws that the country abides by so they are strict in nature. However I thought that I could gather assistance as I am based in the US and I know the role of women in our society. Yet the OTA's have a wealth of knowledge of areas abroad and could assist me with the role of women in areas abroad. I have included the rough draft of the paper for three countries that were researched for research purposes.****

    Topics that you will want to consider are:


    The role of women in their society
    How will assertive behavior be viewed in your selected countries?
    How is direct communication viewed-- is it considered rude or is it expected?
    Is making eye contact a sign of paying attention to what a person is saying or does it show disrespect for the person?
    What is the most preferred means of communication, written or verbal?

    Thank you BrainMass!

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    Solution Summary

    This solution responds fully to the questions related to the role of women in society and the differences in communication styles across cultures e.g. how several behaviors are viewed differently across genders and countries, such as assertive behavior, direct communication, eye contact and preferred means of communication, written or verbal, and others.