Read the Nordstrom case study in Chapter 5 on page 147 in your textbook. Answer the two questions at the end of the study (p. 148). Support your answers with a minimum of one source per question, no more than five years old. Your answer to each question should be approximately 400 words.
This solution is in regards to attached Nordstrom case study, regarding how to improve customer service, and Nordstrom's greatest risk. Both questions are answered in detail, with APA sources.