Determine two (2) key reasons why people value the customer service that Nordstrom provides.© BrainMass Inc. brainmass.com October 25, 2018, 9:45 am ad1c9bdddf
Nordstrom's provides legendary customer service which is the cornerstone of what makes them a top retailer. The business plan of Nordstrom's is to make their customers happy versus making money. The company has a ...
This solution discusses the reasons why people value customer service.
Nordstrom Case Study: Customer Service and Brand Loyalty
Based on the attached Nordstrom Case Study:
1. How else can Nordstrom continue to provide exceptional customer service and increase brand loyalty?
2. What are Nordstrom's greatest risks, and who are its biggest competitors?View Full Posting Details