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Customer Service at Nordstrom's

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Determine two (2) key reasons why people value the customer service that Nordstrom provides.

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Solution Summary

This solution discusses the reasons why people value customer service.

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Nordstrom's provides legendary customer service which is the cornerstone of what makes them a top retailer. The business plan of Nordstrom's is to make their customers happy versus making money. The company has a ...

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Danny Sava, PhD
Education
  • PhD, Capella University
  • MBA, Grantham University
  • BSc, Grantham University
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