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Customer Service at Nordstrom's

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Determine two (2) key reasons why people value the customer service that Nordstrom provides.

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Nordstrom's provides legendary customer service which is the cornerstone of what makes them a top retailer. The business plan of Nordstrom's is to make their customers happy versus making money. The company has a ...

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This solution discusses the reasons why people value customer service.

See Also This Related BrainMass Solution

Nordstrom Case Study: Customer Service and Brand Loyalty

Based on the attached Nordstrom Case Study:

1. How else can Nordstrom continue to provide exceptional customer service and increase brand loyalty?

2. What are Nordstrom's greatest risks, and who are its biggest competitors?

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