measures in a balanced scorecard: learning and growth
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The Learning and Growth Perspective
I need to Identify at least three objectives for improving Habitat for Humanity's learning and growth perspective, and show how they relate to the mission, vision and strategy of the organization.
For each objective, develop at least one meaningful performance measure (metric).
For each objective, identify at least one expected level of performance (target).
For each objective, identify at least one new action or program that needs to be developed to ensure successful implementation of the organization's strategy (initiative).
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Solution Summary
This solution offers performance measures, targets and programs for Porter and Norton's Balanced Scorecard Learning and Growth Section. The BSC is often difficult for novices because they confuse the initiative (program) with the measure that will tell if the initiative is working! This solution is suitable for all levels up through MBA.
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Objective: Increase number of community habitat chapters
Metric: Number of new community habitat chapters inside the US
Target: 5% increase quarterly
Initiative: Have community groups, churches, school, prisons ...
Education
- BSc, University of Virginia
- MSc, University of Virginia
- PhD, Georgia State University
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