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Balanced Score Card: No relevant customers, how handle?

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Name an organization that does not have relevant "customers" to take into consideration? If there is such, how are they different from other organizations where all parts of the Balanced Score Card operate equally?

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Solution Summary

Your tutorial is 136 words and gives an example of an organization without relevant customers and how they can adjust the balanced scorecard for this difference.

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School systems do not have traditional "customers" to take into consideration as the students are really more the "product" than the customers. And since they are funded by public funds, there are no traditional paying customers. So, they will not have a traditional ...

Solution provided by:
Carol Sargent, PhD
Education
  • BSc, University of Virginia
  • MSc, University of Virginia
  • PhD, Georgia State University
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