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Analyzing Interface Issues/Defining Change Requirements

1. You have been asked to assess the interface for company XYZ's online job bank and resume submission function. Only pieces of data available are: (1) HR is overwhelmed with the number of submissions, (2) internal users complain their applications disappear into never-never land - that they never hear back about whether they were selected or not, (3) a few external users call HR to ask how to send a resume directly since the online system will not accept their application and resume, (4) the Chief People Officer's niece visited the site and complained about how frumpy and tired it was - a real turn-off. Describe your process for analyzing the gap(s) and defining the change requirements.

2. You are consulting with a healthcare organization that has heavy document control needs because all of their documents become legal descriptions of their products, which means that the FDA (Food and Drug Administration) includes them in reviews of your products and services. There is long history of managing documents with extensive revisioning controls, checking them in and out, and tracking every change in from the most minor spelling correction to production of new content. This is necessary for FDA compliance. Now, the Chief Knowledge Officer want to move to online documentation co-developed with clients via wiki's with "in draft" and "final" clearly indicated. This is a big leap in performance changes for the document developers. In order for this to be successful, describe the various perspectives that will need to considered and explain the key requirements of each.

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1. You have been asked to assess the interface for company XYZ's online job bank and resume submission function. Only pieces of data available are: (1) HR is overwhelmed with the number of submissions, (2) internal users complain their applications disappear into never-never land - that they never hear back about whether they were selected or not, (3) a few external users call HR to ask how to send a resume directly since the online system will not accept their application and resume, (4) the Chief People Officer's niece visited the site and complained about how frumpy and tired it was - a real turn-off. Describe your process for analyzing the gap(s) and defining the change requirements.

I would begin the process by using a systematic approach. In this manner I would follow sequential steps to identify needs and recommend solutions to XYZ.

The needs of the project would be to identify and review the problem with the client. This would be the investigation. I would contact HR to determine the problem. Included in this review would be understanding the goal for the company interface online job bank and resume submission. Next, it would be important to assess the company's current interface performance against expected results. The statement that HR is overwhelmed with the number of submissions needs to be quantified. What processes are involved with HR handling the submissions? Other questions might include: How many internal ...

Solution Summary

This solution assess the interface for a company's job bank and resume submission function, and describes the process for analyzing the issues and defining the change requirements. It also discusses ovine online documentation for a healthcare organization to a wiki/co-developed platform. The solution describes the various perspectives that will need to be considered for this change and the key requirements.

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