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    Employee Training

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    Barbara Maddock, the Director of Information Technology, stopped you on your way to lunch to inquire about ways to evaluate some training. She is planning some training in the area of providing better customer service in the technical support center. You had to rush off to a meeting, so you told her that you would send a memo outlining some ways to evaluate the training.

    Write a brief memo explaining Kirkpatrick's Levels of Evaluation to the Director of Information Technology. Be sure to explain the concepts in such a way that someone without a comprehensive background in training will understand the ideas and be able to apply them. You may find examples helpful for demonstration.

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    Solution Summary

    By example, this solution provides assistance in writing a brief memo explaining Kirkpatrick's Levels of Evaluation to the Director of Information Technology, including explanations of the concepts, and in such a way that someone without a comprehensive background in training will understand the ideas and be able to apply them.

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