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Needs assessment - customer survey.

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Create a questionnaire or survey appropriate for the following:

Background

Selection of a location for a prospective Wal-Mart creates many questions for executives. A suitable site would be one that has an adequate demand for Wal-Mart offerings, sufficient transportation resources, and an available labor force. For the purposes of this study, concentration is placed on the potential business effects related to the proximity of an existing Wal-Mart store to a new store.

Problem

Wal-Mart is the largest retailer in the world and when considerations for expansion arise, choosing a location presents a problem. With Wal-Mart's success, operating many stores could lead to oversaturation. "The downside of opening stores close to each other is the potential for cannibalizing the sales of other stores in the chain" (Basker, 2007, p. 181).

Research Question and Sample Design for Collecting Data

The question becomes: "Should Wal-Mart establish a minimum mile radius between the current stores and location of the new stores?"

First, the Wal-Mart customer base must be determined and how far they would be willing to travel to shop at a store. Next, a determination must be made of those customers who select Wal-Mart because of its proximity to them. The study should be a structured as a survey because qualitative data will be obtained. These responses will be the key elements in helping to form a decision.

Population characteristics of income, wealth, culture, and health must be considered in the study design. It should be a formal study conducted on a location basis. The demographics of one location may relate to other similar areas. The method of data collection will be communication via an electronic response system and a mailer (Cooper & Schindler, 2006) to the target population. Each will be deployed randomly through the target population at potential Wal-Mart locations.
The independent variables examined in the research include the distance of the Wal-Mart from the customer, the distance between Wal-Mart stores, and the distance from competitors. A few examples of survey questions would be as follows:

1. What is the farthest you would be willing to travel to shop at a Wal-Mart store?
Choose One: 5 miles, 10 miles, 15 miles, 20 miles

2. What is the maximum distance you would drive to [insert name of competitor here]?
The dependent variables are the distances current and potential customers would be willing to travel. It will also reflect whether or not this willingness is affected by the presence of a competitor.

This is a descriptive, cross-sectional study that aims to find how much people are willing to travel to shop at Wal-Mart; the study is not time-dependent. Cooper & Schindler suggest that the ultimate test of a sample design is how well it represents the characteristics of the population it represent (2006).

A simple random sample should be taken to create an accurate reflection of the customer base. Basker indicates that this type of sampling ensures every member of the population has an equal chance of being independently selected, thus minimizing bias (2007).

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Solution Summary

Needs assessment through customer survey about new location selection for Walmart. An organizational psychology issue.

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Needs Assessment for a Training and Development Program

You are the internal training manager of your organization. As a staff of HR, you are the main contact for everyone who needs training or who thinks they need training.

Because you are in the said department, you consistently call upon members within the organization when it comes to determining training needs, developing and delivering the training, and then determining if the training actually met the needs. Of course, if there are needs in which there is no organizational expertise, it may be necessary to outsource some of the training by hiring external vendors.

Required:

Design a needs analysis survey in the form of a Word document for 1 of the following positions:
Please no previous submitted post thank you

* Accountant
* Human resource generalist
* Customer service representative

In the document, please include the questions you would ask to perform a(n):

* Organizational analysis
* Job analysis
* Individual analysis

To help you identify the type of work each of these functions performs, check out the Occupational Outlook Handbook published by the U.S. Department of Labor â?" Bureau of Labor Statistics, Perform your search by job title (such as sales representative) or by using an alphabetical search.

After you finish creating your survey, answer the following questions in the same document:

* How will you use your survey (individual interviews, focus groups, or self-administered questionnaires)?
* Explain your reasoning on why you will collect data in this way. What are the advantages and disadvantages of the different methods?
* Why would a human resources development specialist conduct a needs analysis?

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