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    Chi square test for customer satisfaction survey

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    The following data is taken from a customer satisfaction survey for a food product. Perform a Chi-square test to test the claim of whether a statistically significant relationship exists between the customer's satisfaction level and decision to repurchase the food item again. You may use the manual method of calculation, or show how MegaStat® (or other software) is used to analyze the data. Be sure to discuss the interpretation of results.

    Customer Satisfaction Level
    Overall Taste

    Neither
    Very Satisfied Nor Very
    Dissatisfied Dissatisfied Dissatisfied Satisfied Satisfied

    Unlikely 120 60 25 15 10
    Purchase Undecided 40 40 30 45 55
    Decision Likely 10 15 45 70 175

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