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Conflict Resolution Program (CRT) Evaluation

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What type of questions would need to be answered to determine the effectiveness of a Conflict Resolution Training Program (CRT)? How would a practitioner know that the program is working? What measures could be used to assess the effectiveness of the program?

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Solution Summary

This solution looks at the types of questions would need to be answered to determine the effectiveness of a Conflict Resolution Training Program (CRT) and the types of indicators that would demonstrate to a practitioner that the program is working. Measures that could be used to assess the effectiveness of the program are also explored.

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1. What type of questions would need to be answered to determine the effectiveness of a Conflict Resolution Training Program (CRT)?"

According to Deutsch (2001), to determine the effectiveness of their CRT program, practitioners need answers to the following questions:

1. What are the program objectives (i.e., establishment of a peaceful, orderly classroom, constructive student management of their conflicts, improvement of grades)?

2. What determines achievement of these objectives (i.e., a decrease in fights, victimization, verbal abuse, hurt feelings, discrimination, disorder; an increase in the willingness of students to face problems openly and resolve conflicts cooperatively, better working and social relations)?

3. Can practitioner observations, student self-reports, and reports by others about the students provide information on positive changes from CRT?

4. If the CRT program appears successful, is it because of real improvement in the students behavior; because of students good CR skills prior to training; or because of an unrelated factor (i.e., increased maturity of the students, the introduction of some other change in the curriculum, school, or neighborhood)?

2. How would a practitioner know that the program is working?

The objective of most CRT programs is to enable students to initiate and develop a constructive process of resolution when in a conflict. Thus, useful assessment of a CRT program measures student attributes such as (Deutsch, ...

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