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Communication: Conflict Resolution in Law Enforcement

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Conflict Resolution and Special Groups

Discuss the advantages and disadvantages of technology in law enforcement.
Identify issues affecting communication with diverse groups.
Explain the stages of conflict resolution.
Describe strategies for negotiating hostage situations.

Read Ch. 10 and 12 in Effective Communication for Criminal Justice Professionals.

Grubb, R. E. Jr., & Hemby, K. V.. (2003). Effective communication for criminal justice
professionals. Belmont, CA: Wadsworth Group.

Provide examples of how criminal justice professionals can best communicate with the
following diverse groups:

Persons with hearing impairments
Gang members
The elderly

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Here is your solution. I made it extensive so that it will help you in understanding the relationship of the concepts introduced in this particular chapter of your studies.

OTA 105878
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Technology, Communication & Conflict resolution

Technology endows law enforcement with the capacity to answer the challenges of a very dynamic society. As technology evolves so does crime & law enforcement must keep up & stay in control, hence law enforcement criminals are trained in whatever technology is necessary in the field from the needs of SWAT, to specializations forensic science & of late, cybercrime. Technology does not come cheap. Tasers for example are expensive and so is the annual budget for training and retraining in various technologies. Phoenix PD paid $3.2 million for their 2007 Taser budget alone in 2007. A police department operates on annual budgets and allocation of this if one is prioritized means letting go of the other. DNA technology used to be very expensive; hence there is still a massive backlog in the creation of databases nationwide. In terms of Cybercrime, the upkeep on hardware must be annually maintained, Information technology in terms of the latest technologies is the fastest growing; what is the top of the range today gets to be obsolete in less than 24 months. Communication & Information technology however is an area of focus & concern in law enforcement as through it, efficiency in terms of law enforcement is increased & relations are built internally & with the ...

Solution Summary

The Solution explores communication techniques used in law enforcement & criminal justice used in conflict resolution involving minority & special groups - the elderly, the hearing impaired, the disabled, gang members, ex-convicts, etc. Stages of conflict resolution are also explored including hostage negotiation. Word version is attached for easy printing.

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Conflict Resolution

Conflict Resolution

Resource: Ch. 12 in Effective Communication for Criminal Justice Professionals

Grubb, R. E. Jr., & Hemby, K. V.. (2003). Effective communication for criminal justice
professionals. Belmont, CA: Wadsworth Group.

Imagine you were an officer confronted with one of the following hostage situations:

In the process of an armed robbery at a convenient store the clerk activates a silent
alarm you and other officers arrive at the scene while the perpetrator is still inside. The
perpetrator panics when he sees the police and immediately grabs a hostage. He is
demanding you leave so he can escape. When responding to a domestic dispute call, you arrive on the scene of two young men arguing vehemently. The arguing appears as though it is about to turn physical, adding to the tension of the situation the two girlfriends of the men arguing are beginning to yell at each other.

Respond: explain how you would use the twelve stages of conflict resolution, and what effective strategies you would use to bring about a positive resolution. Before you address each situation briefly describe the situation, you want to have a clear idea of the steps you might need to take, as well as the alternatives you might need to employ. Develop a plan or a decision tree towards resolving the chosen conflict.

Please see attachment - Chapter 12

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