Crisis counseling via the telephone is one way counselors can help to prevent more serious outcomes, such as completed suicide. Some counselors may also encourage clients to stay in touch with them during difficult times via the phone or email. It can be challenging to assess the seriousness of imminent danger and provide the most effective interventions when we are not face to face with a client.
-Address and discuss ACA Ethical Standards and Legal Codes to crisis counseling that occurs via telephone or Internet.
-From a multicultural perspective, discuss the potential benefits and disadvantages that telephone and online crisis counseling present.
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(a) Address and discuss ACA Ethical Standards and Legal Codes to crisis counseling that occurs via telephone or Internet.
The code of Ethics of the American Counseling Association (ACA, 2005)) sets forth guidelines for ethical responsibilities of its members, and is designed to assist its members in constructing a professional course of action to utilize counseling services and promote the values of the counseling profession. The code serves as the basis for processing ethical complaints and inquiries against its members. Each phase of a counseling crisis situation requires a counseling response that is matched by a professional counselor aimed at preventing the crisis and orienting the client toward recovery (McAdams, C. R., &Keener, H. J. (2008). As McAdams and Keener note, client suicide studies have called attention to the need for significant responses before during and after a crisis (p. 389). Under the American Psychological Association' Code of Ethics, counselors are not to provide service beyond their area of expertise including having the ability and knowledge of working in crisis situations (American Psychological Association [APA], 2000, Standard 2.01).
McAdams and Kenner (2008) emphasize the major legal concern in crisis intervention associated with malpractice and incorrect treatment with the therapist not being able qualified, or lacking in experience. Thus, at all times the counselor must be able to protect the confidentially and privacy of client's disclosures, records and/or conversations. In addition to safeguarding information, a practical solution may include supervisions and counseling and training in crisis counseling. In addition to safeguarding information, ...
This solution discusses the code of ethics governing counseling online, or over other electronic devices.