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    ineffective communication

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    This job gives an example of ineffective communication that resulted in bad customer service in the medical office and discusses strategies for overcoming perceived service issues.

    © BrainMass Inc. brainmass.com December 15, 2020, 3:15 pm ad1c9bdddf


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    Last November, a 28 year old healthy woman came in for her annual PAP smear and exam. She was sexually active with the same partner for 2 years and was taking a brand name birth control pill. The medical office was a part of a research study for a similar pill that would be given for 3 months continuously instead of 1 month at a time and she was approached to join the study. One of the criteria for the study was a normal PAP smear and exam. The woman agreed and her paperwork was deferred pending the ...

    Solution Summary

    An example of very poor customer service is included.