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    Job Analysis - Description of Effective, Average and Ineffective Behavior

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    One method of job analysis is the Critical Incident Technique. Acting as a Subject Matter Expert (SME), use this technique to provide descriptions of effective, average, and ineffective behavior in the area of written communication.

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    A Subject Matter Expert is an individual who understands a business process or area well enough to answer questions from people in other groups who are trying to help.

    The Critical Incident Technique is essentially a set of operations for collecting direct observations of human behavior in defined situations in such a way as to use the information in solving practical problems, e.g., assessing educational gaps. It is best thought of as a flexible set of guidelines which must be modified and
    adapted to meet a specific situation one is currently addressing.

    An "incident" is ...

    Solution Summary

    The solution discusses job analysis. The description of effective, average and ineffective behavior in the area of written communication is provided. Additional resources are provided.