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Determining the Validity of Employee Stress Complants

You are the commander of the operations division of a medium-sized police department, in charge of the patrol, criminal investigation, and traffic sections.

a. What would you do if several officers from each of the sections came to you and said that they believed that job stress was hindering officer performance and endangering the health of several officers in each of the units?

b. How would you go about validating their claims of job stress in the work environment?

c. If it were determined that stressors such as too frequent shift changes, poor communication among the various ranks, and a lack of sufficient safety equipment were present, what would be your plan to improve working conditions and reduce job stress?

d. Provide a step-by-step summary of what you would do.

Solution Preview

a. What would you do if several officers from each of the sections came to you and said that they believed that job stress was hindering officer performance and endangering the health of several officers in each of the units?

First I would analyze the department's policies to ascertain if the officers are suffering from lack of oversight and management from the commanders within the unit including myself. The services available to the officers such as counseling, promotions, and other incentives that can lessen job stress would also be analyzed. Officers who have no upward mobility may feel burnt out in their job roles and become complacent, which leads to a lack of organizational commitment and job stress. I would evaluate the department's policies and our leadership.

b. How would you go about validating their claims of job ...

Solution Summary

The expert determines the validity of employee stress complaints.

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