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Logic in Interviews, Listening and Communication Strategies

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Xenia, I need your help with the following:

I need to define and describe the following types of interviews: information-gathering interview; employment interview; and performance appraisal interview.

Then, select one a type of interview and design a list of 15 primary questions and 15 secondary (follow-up) questions for that type of interview.

Finally, compare and contrast the managerial types of listening required by each of the following types of interview:

a. Informative

b. Evaluative

c. Listening to help (Empathic)

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Types of Interview

An interview simply is a meeting that is aimed at knowing, observing & calculating information about someone (as in the case of a job interview), something (as in the case of a project proposal to a financing company via a panel interview by the board), or an event (as in the case of a police interview). Most interviews are formal, some though are informal; take for instance the case of a researcher and an informant. What happens in an interview is a form of discourse, a conversation between the interviewer and an interviewee where questions are asked of the interviewee by the interviewer to obtain information, the goal of the interviewee. This information then is weighed, analyzed & tested and influences the decisions that the interviewer must make in relation to the purpose of the interview.

There are many types of interviews grouped accordingly due to their purpose & the nature of the interview. When Job seekers are gathering information for a certain job or a particular employment, many engage information-gathering/informational interview. Bolles (1996) advises that information gathering interview for job seekers are important. In an informational interview, the job seeker requests to speak with people who belong to the industry, the company or the outfit he seeks to join. The job seeker can also use social networks & enquire contacts with inside information on the job/career he wants. If an interview is arranged/granted, the job seeker then has the opportunity to ask questions about important matters he deems necessary for his knowledge & preparation to apply successfully for the job he wants. As in any interview, he must follow protocol, be polite, dress properly, prepare his questions beforehand and follow the necessary interview etiquette in order to make a good impression on the person he interviews who in turn can assist him in securing the employment he wants. This interview is primarily formal.

It is not only job-seekers though that use information-gathering interview. Information gathering is part of the arsenal of social scientists when they gather data on a certain subject matter. Ethnographers for example gather information ...

Solution Summary

The solution discusses comprehensively the types of interviews used in management: information-gathering interview; employment interview; and performance appraisal interview. Its provides a set of primary & secondary questions usually used by management to appraise employee performance & ascertain new actions to increase employee morale as well as productivity. Finally, it discusses the ideas behind listening assertively, discussing the merits of employing strategies to ensure that the information recieved is heard clear & concise for an efficient exchange in knowledge communication.

See Also This Related BrainMass Solution

As a detective with a local law enforcement department, you are one of the first to arrive at the scene of a drive-by shooting, which resulted in the death of a teenage male.

I have attach the full assignment. I don't know where to start. Help me please.

Write a paper involving a murder scenario. Aside from the information listed below, the details of the scenario are left to your imagination. The result should be a 1,750- to 2,100-word paper, in APA format, with at least three reliable sources to support your handling of various communication situations.

Here's the Scenario!


As a detective with a local law enforcement department, you are one of the first to arrive at the scene of a drive-by shooting, which resulted in the death of a teenage male. The shooting occurred at a corner gas station of a low-income neighborhood. A number of witnesses approach you, including a child who was playing outside; a hearing-impaired, visually shaken man who was pumping gas at the station; and a group of young gang members, upset by their friend's murder.

Before you get out of your car, you pause to think about communication.

? Discuss potential communication barriers that you might encounter and how you might overcome them.

You get out of your car and look around the crime scene.

? Indicate the impact your nonverbal communications may have while interacting with other officers, witnesses, and possible suspects.

You want to interview your witnesses.

? Describe the interviewing process you would follow for each witness.
? How do you go about speaking with the hearing-impaired man, the child, and the gang members?

After gathering all your information, you go back to the police department.

? Discuss the technology used throughout the investigation and in the courtroom.
? What are the ethical issues to consider?

At the office, you begin to write your report.

? Compose a report based on the who, what, when, where, why, and how information available.

After all of the information is reviewed and you have followed up on leads, you have a possible suspect for the murder. When arresting the suspect, he suddenly takes a hostage. Address the following:

? Conflict resolution
? Subsequent interrogation
? Associated legal issues
? Writing a press release

Your suspect is finally charged with murder and pleads not guilty. A trial is set, and you attend it.

Who are the key participants in this trial? Discuss credibility issues.
What role will you play in the trial, if any?

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