Please help develop a system of inquiry to be used in evaluating a decision-making, problem solving and behavior in a business setting.© BrainMass Inc. brainmass.com April 3, 2020, 4:11 pm ad1c9bdddf
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1. I am trying to develop a system of inquiry to be used in evaluating a decision-making, problem solving and behavior in a business setting.
The following example of an ethical decision-making model is based on the business of counselling using the Canadian Counselling Association's (CCA) Code of Ethics (see http://www.ccacc.ca/coe.htm). Most (or all) business setting has a similar Code of Ethics that includes principles of expected ethical conduct in their particular business setting. These ethical principles are used in evaluating a decision-making, problem solving and behavior in a business setting. However, most systems of inquiry would be similar to the example below.
Example 1: The CCA Process of Ethical Decision-Making (excerpt)
This brief overview of a process of ethical decision-making is provided here so that counselors will have a sequence of steps to follow when making ethical decisions and resolving ethical dilemmas.
Step One - What are the key ethical issues in this situation?
This first step consists of the counsellor clearly identifying the ethical issues and/or behaviors, which are of concern in the particular situation.
Step Two - What ethical guidelines are relevant to this situation?
The second important step consists of referring to the CCA Code of Ethics to see if the situation is dealt with under one or more of the articles in the Code. If there are appropriate articles (for example, on confidentiality or informed consent), following it may be sufficient to address the ethical issue. If the ethical problem is more complex, however, the following further steps will be needed.
Step Three - What ethical principles are of major importance in this situation?
The third step consists of examining the ethical principles that are important in the situation including those that may be in conflict. This would include a review of the six ethical principles as stated in this Code of Ethics.
Step Four - What are the most important principles, and what are the risks and benefits if these principles are acted upon?
The fourth step consists of choosing the most important principles and relevant ethical articles and beginning to implement some possible action by:
(a) generating alternatives and examining the risks and benefits of each,
(b) securing additional information, including possible discussion with the client
(c) consulting with knowledgeable colleagues, with provincial or CCA ethics committees, or with other appropriate sources, and
(d) examining the probable outcomes of various courses of action.
Step Five - Will I feel the same about this situation if I think about it a little longer?
Until this point, this decision-making process has concentrated on fairly cognitive, rational steps, so at the fifth step counsellors should acknowledge and include in their decision making process the feelings and intuitions evoked by the ethical challenge. In so doing, they could use such techniques as:
(a) Quest - a solitary walk in the woods or park where your emotions ...
This solution provides assistance in developing a system of inquiry to be used in evaluating a decision-making, problem solving and behavior in a business setting.