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Effective Communications within Healthcare Organizations

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The author writes "How an individual interprets a question directly affects the way they respond and how much information they provide."
Interpretation of a question lies in the eyes and minds of the individual completing the survey or responding to an evaluation question.

When one responds, this response is of free will. If we give as astute directions to the individuals do they always understand what we mean?

Is it the way we give the information, or is it the way we respond overall? Clearly, communication is our culprit and most of the time the giver of the information is not even aware of the lack of information or the miscommunication of the information. How do we categorize this issue? Is it purposeful, lack of knowledge of information sharing or lack of commitment to the program? What do you think? What one tried and provide method can we use to eliminate at least 90% of this problem?

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Solution Preview

In providing guidance for this posting, if we give astute directions to individuals, it is quite clear that they don't always understand what we mean. In addition, I am of the opinion that it is the combination of how we give information, as well as how we respond to it overall, that may cause there to be some disconnect ...

Solution Summary

This solution describes the importance of effectively communicating questions to others.

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Hospital Patient Focused Functions and Hospital Organization

Help needed:

Part 1:

Certain functions are not limited or contained within one department. For example - Drug administration.

Doctor checks patient; Doctor decides on medication; Ward nurse orders it from pharmacy; pharmacy orders it from supplier; pharmacy delivers to nurse on ward; nurse gives to patient; patient swallows pill; as you can see, we have various people in the loop. Hopefully, patient will get the RIGHT medication at the RIGHT time!
1. How do we deal with an inter-departmental function, so that "nothing falls between the cracks"? Your insight on this, please.
2. Describe the components of effective administrative, intra- and inter-departmental communication, including both verbal and written.

Part 2:
1. I would like to focus on Organization Performance.
Please provide your insight as to:
a. the Concept;
b. The need for; and
c. The implementation of; organization performance.
2. In your Case Assignment you discussed some of the issues in an emergency department. Please comment on each of the following:
a. Discuss issues of crowding.
b. List common ED operation metrics.
c. Identify ED technologies that can help improve patient flow.

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