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Changes at Happy Trails Health Center

Changes at Happy Trails Health Center
Case Study:
Ms. Sippy Delta has just been promoted to manager of health information services at Happy Trails Health Center. A team of physicians, administrators, and department heads has decided to transform the culture of the organization into a quality-driven, patient-centered environment. Health information is stored digitally on optical disk by scanning paper documents. The patient-centered-care project calls for a completely electronic health record, with data coming from various sources throughout the organization. Health information services will manage the central data repository. Delta is committed to this innovative approach but is concerned about how to communicate the changes to staff and how the new system will affect the department's operations.
1. What factors should Delta address in implementing this major organizational change?
2. What obstacles is Ms. Delta likely to face as a department manager in taking on this project?
3. How can adopting a systems view of human resource management assist the managers responsible for implementing this major change?

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Changes at Happy Trails Health Center
Case Study:
Ms. Sippy Delta has just been promoted to manager of health information services at Happy Trails Health Center. A team of physicians, administrators, and department heads has decided to transform the culture of the organization into a quality-driven, patient-centered environment. Health information is stored digitally on optical disk by scanning paper documents. The patient-centered-care project calls for a completely electronic health record, with data coming from various sources throughout the organization. Health information services will manage the central data repository. Delta is committed to this innovative approach but is concerned about how to communicate the changes to staff and how the new system will affect the department's operations.

1. What factors should Delta address in implementing this major organizational change?
First, the change should be approach in a positive manner. If Happy Trails has been used to paper documents, they are probably going to have some difficulty with just the natural progression of change. This is to be expected and should be acknowledged by Ms. Delta. Office staff should have an opportunity to meet and discuss what they believe they may lose by going to the electronic health record (EHR). Then ...

Solution Summary

The solution discusses changes at Happy Trails Health Center.

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