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    Business Operations and Administration Case

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    Can you help provide me information for the following cases?
    Case 1: Research the online library, Internet, required readings, and other resources to develop a more complete appreciation of business operations and administration.

    Based on the findings, write a scholarly paper that clearly addresses the following:
    1. Identify and describe an area of business operations and administration to include the services provided, key personnel within the department, and how this department supports or is supported by other departments.
    2. Identify and describe at least two trends that have an impact on the setting you selected. This can be trends related to supply and demand, political climate, regulatory, demographic changes, or patient care.
    3. Evaluate the impact of these trends on business operations and administration.
    4. Analyze the trends and thinking as a healthcare administrator, how do you capitalize on these trends to improve operation and bottom line performance? How can you mitigate the negative impact of the trends?

    Case 2. The purpose of this assignment is to gain benefit from the perspective of a leader in the area of business operations and administration. This can be where you currently work or have access to members of the leadership team. Use the same area of business operations and administration you researched for the case assignment.

    Prepare and submit a paper responding to the following items:
    1. Provide an overview of the business operations and administration area you've chosen.
    2. Conduct an interview with a member of the leadership team responsible for the department/unit.
    3. In your interview be sure to address, at a minimum, the following:
    a. Provide background information on the interviewee (title/position, summary of academic and professional background, etc.).
    b. Identify trends (i.e. supply and demand, political climate, regulatory, demographic changes, or patient care) that are impacting this area of business operations and administration and how these are being leveraged or mitigated by the leadership.
    c. Identify the challenges (micro or macro level) this department is experiencing. How are they addressing these challenges?
    4. Based on your interview and research you've conducted for both the case and SLP assignments create a table that illustrates the similarities and differences in trends between the research conducted for the case assignment and the feedback in the interview. Analyze and discuss the findings shown in the table. This analysis should include both quantitative and qualitative approaches to analyzing the data.

    N/B: Business Operations and Administration Services
    There are several sections that fall into this category. Some of these services are provided in the business office. It is here that patient billing occurs. Budgets are prepared and finalized. The funds to run the day-to-day operations are dispensed from this department. Whether the organization is free-standing or part of a larger system, there will be someone who performs these functions. Another area is facilities. Without a building, beds, furniture, equipment, there would be no patients. These items are all necessary in order to provide the needed care. For example, the housekeeping staff keeps the place clean and inviting. The maintenance team ensure the grounds and facilities are in a good state of repair. Administration includes the senior leadership and other personnel needed to ensure the facility is following applicable rules, regulations, policies, and procedures. It also includes the personnel who keep staff and visitors safe on a daily basis.

    The following table provides examples of this category. The examples are listed under the broad categories of "Facilities" and "Business Operations", and "Administration". These lists aren't intended to be all inclusive, but will give you a better understanding of the number and nature of sections that work behind the scenes to ensure patients receive the care they need:

    Business Operations
    Health Information Systems
    Executive Office
    Grounds/Lawn Patient Admissions
    Patient Advocacy
    Quality Assurance
    Chief of Staff
    Human Resources

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    Solution Preview

    Identify and describe an area of business operations and administration to include the services provided, key personnel within the department, and how this department supports or is supported by other departments.

    The area that will be discussed is the Medical Records department. This section is part of a 120 bed inpatient healthcare organization with a busy outpatient and surgical center. Recently, the hospital acquired eight physicians' offices to assist with their financial issues and promote increase in patient census. As an organization, there has been discussion about merging with a larger institution about 40 miles north that is a Level One Trauma Center and provides transplants and other full services for all types of patients. This hospital is still struggling with the discussion because they want to stay a local community-centered facility that caters to
    patients that have been loyal for a number of years. Among these are large donors who have supported the hospital. This hospital continues to maintain a busy outpatient center and basic surgical services. Recently, they have added a Pain Clinic that has seen an exponential growth in services.

    Clearly, one of the areas of the important business operations in healthcare is the Medical Records department. This department has been subject to extreme changes since the implementation of Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA), Emergency Medical Treatment and Active Labor Act of 1986 (EMTALA) , Health Insurance Portability and Accountability Act of 1996 HIPAA and now The Patient Protection and Affordable Care Act of 2010 (PPACA). So how has all of these new regulations affect the IT department? With every new law, every document must be changed in the patient's records to reflect the new laws. Not
    only do new laws affect medical records but changes that reflect rules and regulations from governing bodies such as The Joint Commission and The Centers for Medicaid and Medicare are submitted for small to large changes in the forms that are required for compliance by staff (www.privacyrights.org/fs/fs8a-hipaa.htm).

    Most Medical Record departments are online or are now online and progressively moving old records to a digital system. This effort takes a lot of time and extra help and overtime from staff. It takes someone who is knowledgeable in knowing how to covert the records over to online so they will be accessible when healthcare providers are looking up patient information. There are certain criteria for keeping medical records. These criteria are based on legal standards. The length they are retained are the minimum length of time for a medical
    malpractice claim. If the record is that of an infant, it must be kept until the child is considered an adult. Medicare and Medicaid records are kept for five years. Before eliminating all or part of any patient records, it is best to review state laws regarding medical record maintenance ...

    Solution Summary

    Business Operations and Administration Case are discussed. An area of business operations and administrations to include the services provided are identified and described.