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Reinsurance Group of America and Fonterra

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Case Study Questions - no citations required

1. What is the business value of these global systems developments for the companies mentioned in the case?
How did they achieve these benefits?
What were the major obstacles they had to overcome?

2. What are the advantages and disadvantages of a full-blown versus a phased approach for system implementations in general, and global ones in particular? How do you make the decision on which road to take?

3. How important is it that all units in global organization speak the same business language processes? How do you balance the competing needs for flexibility and consistency across operations?

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Reinsurance Group of America and Fonterra is discussed in great detail in this solution.

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1. What is the business value of these global systems developments for the companies mentioned in the case?

The business value of these global system developments for the companies mentioned in the case is very high. In case of RGA, the employees can analyze data by client, contract, and product and can find client errors very easily. This has been made possible because data is not stored at one place. This is very important for supporting the reinsurance business. It has made it easy to manage the reinsurance business. The global system developments help RGA data validation and data quality. This enables better risk analysis, and retention analysis leading to greater profits. Similarly in case of Fonterra the upgrading of the Fonterra business so that that the silos at the diary group are of large stainless steel variety. The global systems program aimed at improving the supply chain of a diary giant from cow to manufacturing to storage to customers.

How did they achieve these benefits?

RGA achieved these benefits because it was relieved of the problem of worrying about how the business ...

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