Describe the correct statistical procedures for analysis for this question: How satisfied are users of the XYZ program with the service they have received? Include reference and page number(s).
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The question How satisfied are users of the XYZ program with the service they have received? is usually accompanied with a measurable scale with ordinal data. The ordinal or discrete data "may be ranked ...
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The solution is a brief discussion on the correct statistical procedure for an evaluation question stated as "How satisfied are users of the XYZ program".
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