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Patient Satisfaction Data

Patient satisfaction survey data for the surgical service have been found to vary greatly in the following areas: perception of nursing care, staff attitude, food quality, team communication, noise level, room condition, and education about the disease process.

(1) What tools would you use to interpret the data?

(2) How would you display the results of the data anaylsis to your manager?

(3) How would you display the results of the data analysis to your staff?

Solution Preview

In order to interpret the data, we must use qualititative as well as quantitative data. Qualitative data (subjective) includes what is written in surveys regarding those areas being analyzed. Qualitative data can be collected using focus groups, thinktank groups, brainstorming sessions, and interviews with staff or patients to gather more detailed data. Quantitative data (objective) is measured in numbers and includes surveu numbers, for example, "rate noise level on a scale from 1 to 5."

You would report the data analysis from both qualitative and quantitative measures to your manager, perhaps in a pie graph showing, for example, the percentage of patients that ...

Solution Summary

How do we collect data to analyze patient satisfaction?