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Purpose of Patient Satisfaction Surveys in Healthcare

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How does your organization use patient satisfaction surveys to improve quality outcomes? Do you feel that sometimes too much emphasis is placed on these results?

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At my current organization we mail out patient satisfaction surveys to every patient that walks through door. The Emergency Department patient's receive different surveys than the inpatients. The questions on the ED survey ask about wait time as well as performance of ED ...

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The solution is comprised of an example on how a healthcare organization uses patient satisfaction surveys.