Purchase Solution

Definition of quality

Not what you're looking for?

Ask Custom Question

Can the definition of quality by the consumer be in conflict with the clinical definition of quality? Why? Why not? Give examples.

Purchase this Solution
Solution Summary

This solution explores if the definition of quality by the consumer can be in conflict with the clinical definition of quality, including why and why not. Examples and references are provided.

Solution Preview

Let's take a closer look.

RESPONSE:

1. Can the definition of quality by the consumer be in conflict with the clinical definition of quality? Why? Why not? Give examples.

McQlynn (1998) describes six challenges to defining and measuring quality, one being the different perspectives between the consumer and the clinical definition of quality, and this conflict that needs to be balanced. In other words, "quality is in the eye of the beholder...expectations and the value associated with different aspects of care...vary among different stakeholders. A national monitoring system should include measures... assess dimensions of care that are important to purchasers, patients, and health care professionals" (p. 1).

Consumers tend to evaluate the quality in terms of its receptiveness to their individual health needs. In fact, advances in medicine are reflected in higher consumer expectations and demands that help to form their definitions of quality that most often differ and conflict with those of medical professions and physicians. The consumer's definitions of quality, for example, reflect their expectations of modern medicine, such as medical practices that are willing to solve most health problems; ...

Purchase this Solution
Free BrainMass Quizzes
Tumor Markers

This quiz help you memorize common tumor markers used to detect and diagnose some types of cancer.

What everyone should know about MRSA

This quiz focuses on what everyone should know about community MRSA. Community MSRA is an infection in healthy people.

First Aid

Do you know how to provide first aid?

CPR (Red Cross Standards)

Are you up to date on your CPR skills? Find out if you know what to do in an emergency with this quiz.

Crohn's Disease

How much do you know about this condition?

View More Free Quizzes
Related BrainMass Solutions

  • Five Definition of Quality Example

    Though some products only offer one definition of quality, there are certain situations where we see all definitions of quality at play.

  • Definition of Quality Conflicts

    219354 Can the definition of quality by the consumer be in conflict with the clinical definition of quality? Can the definition of quality by the consumer be in conflict with the clinical definition of quality? Why? Why not? Give examples.

  • Finding single, universal definition of quality

    117350 Explain why it is difficult to obtain a single, universal definition of quality. Explain why it is difficult to obtain a single, universal definition of quality. Any definition of quality is highly dependent on the context.

  • Managing stakeholders

    562850 Managing stakeholders Why is it important to determine the definition of quality of each group of stakeholders prior to beginning a project? How would you handle a situation where the definition of quality did not match?

  • Quality of Life and Assessing Health and Well Being

    This document provides a quick reference definition of quality of life in assessing health and well being.

  • Quality Assurance: Role of Q/A processes in software development

    I disagree with the manager's approach of starting immediately because as per the above definition process is an important part of quality management process. Business process is one of the important elements of planning step of quality management.

  • Quality in Advertisements

    Is it talking about the design of the product? Is is talking about some technical component of the product? Is it talking about benefits to the customer? Sometimes it implies more than one definition of quality.

  • Effective and Efficient Operation Management

    definition might be - 'the degree or extent of excellence of something'.

  • definition of a process

    140390 Definition of a process Discuss the definition of a process. Identify the components of a process in relation to a process in your own organization.

View More Related Solutions