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Definition of quality

Can the definition of quality by the consumer be in conflict with the clinical definition of quality? Why? Why not? Give examples.

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1. Can the definition of quality by the consumer be in conflict with the clinical definition of quality? Why? Why not? Give examples.

McQlynn (1998) describes six challenges to defining and measuring quality, one being the different perspectives between the consumer and the clinical definition of quality, and this conflict that needs to be balanced. In other words, "quality is in the eye of the beholder...expectations and the value associated with different aspects of care...vary among different stakeholders. A national monitoring system should include measures... assess dimensions of care that are important to purchasers, patients, and health care professionals" (p. 1).

Consumers tend to evaluate the quality in terms of its receptiveness to their individual health needs. In fact, advances in medicine are reflected in higher consumer expectations and demands that help to form their definitions of quality that most often differ and conflict with those of medical professions and physicians. The consumer's definitions of quality, for example, reflect their expectations of modern medicine, such as medical practices that are willing to solve most health problems; ...

Solution Summary

This solution explores if the definition of quality by the consumer can be in conflict with the clinical definition of quality, including why and why not. Examples and references are provided.

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