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Human communication and perception

PERCEPTION CHECKING

-Read each situation below and think about the various perceptions of the event.
-Create a three-part perception check that would help you discern whether your perceptions are accurate. Write it as you would actually say it to the other person.
-Be sure to include: a. a description of the behavior, b. two possible but different interpretations of the behavior, and c. a request for clarification of how to interpret the behavior.

Example: Your partner comes home. He/she slams the door and walks immediately into the bathroom without saying hello and closes the door.

Perception check: Louis, you came home, slammed the door, and went into the bathroom without saying hi. This made me think you either had a tough day at work or that I had done something to upset you. What's up?

Note the very neutral description of the behavior? "came home, slammed the door, and went into the bathroom without saying hi." If you say "what the ____ is wrong with you, slamming the door like that" he/she will likely get upset with you for this attack even if he/she wasn't upset with you before. Also, note the two very different interpretations?one might be what you suspect is true but you have to come up with another possibility so the other person sees that you are not attacking. The request for clarification must come at the end even though we often might nonverbally indicate a question by the rising inflection at the end of the sentence.

Now, PLEASE HELP with these cases

1. For the last three evenings, you've come home and found your neighbor's car (Apt. 2) parked in your space (marked Apt. 3).

2. You wanted two California rolls, so you asked 'how many come with an order.' You asked for one order (two pieces) of California rolls. Two orders (four pieces) are delivered to the table.

3. A group of six of you eat at a restaurant. You noticed that the menu indicated that a 20 percent tip will automatically be added to groups of eight or more. When the bill comes, a 20 percent charge is added in.

4. A certain bookstore gives a 10 percent discount to students. You show your ID for your purchase of a book on sale for $18. The clerk rings up $18 plus tax and tells you the total.

5. You are new in an office. You know about a party Friday night at Joe's house because several other coworkers (not Joe) included you in conversations as if you are invited. You never received an invitation, and you don't know if the invitations are just word of mouth and it's understood that all are invited, or if only certain people are invited.

Solution Preview

For the last three evenings, you've come home and found your neighbor's car (Apt. 2) parked in your space (marked Apt. 3).

1. Paul, I noticed your car is in my space lately. Is someone taking your space or did the management forget to explain the parking setup? Can I help?
2. You wanted two California rolls, so you asked 'how many come with an order.' You asked for one order (two pieces) of California rolls. Two orders (four pieces) are delivered to the ...

Solution Summary

Human communication and its perception is examined.

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