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Examining Communication Theory

Consider team and group communication process utilized in your own organization. How does gender and cultural differences impact communications in a healthcare organization [FQHC clinic], with fellow co-workers, managers, patients, families, and caregivers? Identify any improvements that could be made and state why. If appropriate, make recommendations.

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Communication is a two-way process by which information is passed between emitters and receivers. There are three important issues:
1) Communication involves transmission and reception of messages. It uses symbols to create messages.
2) Communication involves people where one party transmits message and the other receive the message.
3) It is a process as it is active, continuous, reciprocal and dynamic.
(K, Aswathappa)
Impact of Gender and cultural differences in communication process
Organizational culture can loosely be defined as the shared assumptions, beliefs, and "normal behaviors" (norms) of a group. These are powerful influences on the way people live and act, and they define what is "normal" and how to sanction those who are not "normal." To a large degree, what we do is determined by our culture. Culture is very powerful. (One example is the cultural change effort at British Airways, which transformed an unprofitable airline with a poor reputation into a paragon of politeness and profit).

Organizations have different cultures due to the interaction of four factors: people, ethics, property rights given to employees, and structure.
Characteristics of People within the Organization
Companies attract, hire, and retain people with different values, personalities, and ethics. People are drawn to companies with values similar to their own. As people and values become more similar, organizational culture becomes more unique. The founder impacts the culture by setting the initial values and hiring the first employees.

Organizational Ethics
The cultural values of the founder and the top managers are beyond an organization's control. Yet an organization can cultivate ethical values to control employees through guidelines for appropriate behavior. Ethical values are an inseparable part of organizational culture.

Personal ethics influence organizational ethics. Personal ethics stem from societal ethics and an individual's upbringing.

Property Rights
Cultural values arise from property rights, the rights given to stakeholders to receive and use ...

Solution Summary

This solution of 1243 words explains the underlying principles behind communication and looks at gender and cultural differences in the communication process. All references used are included.