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    A Written Procedure

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    Please develop a written procedure to address maintenance issues that cannot be immediately resolved/rectified. This should include reporting, tracking, and regular follow-up through to resolution so that things like this are addressed timely and don't fall through the cracks.

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    Solution Preview

    My work uses a form like this one to document needs/issues. I thought you could use it as a guide. When a worker has a need, he or submits a form like this:

    Maintenance Request ...

    Solution Summary

    An example of a work procedure form is briefly presented.