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How to Effectively Calm Parents Down During a Conference

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When a parent is upset during at parent teacher conference, what are some ways to calm the parent down?

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https://brainmass.com/education/teaching-styles-methods/how-to-effectively-calm-parents-down-during-a-conference-569629

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In a situation of this nature, one of the primary ways by which to calm the parent down, is to first hear them out without interrupting them. Interrupting the parent while they are speaking or expressing their emotions, usually exasperates the emotional outburst of that parent. Another way by which to calm the ...

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This solution describes methods by which to calm parents down during a conference.

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Assertive Discipline question

A new student has arrived in your classroom. Although it's only the student's first day in your room, you get the feeling that he "is going to be a handful." He seems disinterested in what you have to say, and has already disrupted surrounding students by visiting.

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What aspects of Assertive Discipline could you utilize to assist with promoting a feeling of trust with this students?
Do you think it would benefit the student if you spent some one-on-one time with him?
What types of questions would you ask, what type of information might you share?
What might be a strategy you could use to increase the trust and, therefore, support between this student's family and yourself? Summarize your ideas in a short narrative.

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