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Help Desk

You are the first-level help desk technician at a medium-sized company. Your job is to handle the initial calls from company computer users with personal computer related problems. Develop a flowchart to determine the cause of problems with the users' personal computers (PCs). Use these possible outcomes: PC not plugged in, no power to PC, monitor not plugged in, no power to monitor, monitor not connected to PC, etc. Your Visio diagram should contain at least six possible outcomes in the form of a decision tree. You will only need to use the Starting oblongs, Flowchart Decision Diamond, Process Rectangle, and the Termination Oblong.

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Help Desk call flow chart