Help Desk Support
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You have been asked to create a help desk for the computer support division of your company. What services will your help desk provide? How will you provide those services? What type of employees will you hire to work at the help desk?
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Solution Summary
This solution explains the role of a help desk for the computer support division an lists the activities it must provide to the public such as customer service, network support and more. It also discusses the supporting job positions required for the maintenance of a help desk.
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A helpdesk being created to support the division of the company would need to provide customer support, manage a ticketing system for tracking purposes, provide desktop support, provide network support, and provide Voice Over Internet Protocol (VOIP) support. In order to provide these services it will be imperative that the correct personnel are hired and that the team dynamic creates a positive work ...
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