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IT & Level of Service/Outsourcing

What are some of the ways that Information System leaders can ensure that the costs of providing a service for the company such as help desk support are aligned with the service levels and costs wanted by business leaders? Would you consider outsourcing this function? Why or why not? Can you think of any other part of Information Technology that could easily be outsourced and provide the same level of support that the company currently enjoys?

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Information System leaders can ensure that the costs of providing a service are in line with the service levels and costs wanted by business leaders by looking at the budget dollars allowed for the function, and supplying quantifiable service data to ...

Solution Summary

This solution discusses some of the ways that Information System leaders can ensure that the costs of providing a service for the company such as help desk support are aligned with the service levels and costs wanted by business leaders. It also discusses outsourcing this function and other parts of Information Technology.

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