Why is it good or bad to operate an IT support services system (help desk) on a strictly, first-come, first-served basis?© BrainMass Inc. brainmass.com July 17, 2018, 9:30 pm ad1c9bdddf
Why is it good or bad to operate an IT support services system (help desk) on a strictly, first-come, first-served basis?
IT support services in a workplace provides system support in order to ensure that our hardware or software remains operational, efficient and effective. However we cannot expect an IT help desk to operate on a strict first-come, first-served basis all the time. This is not very beneficial and there are many valid reasons.
First of all there is a hierarchy of the importance of jobs or events in a workplace. An IT support staff has to give priority to fix a software problem in the virtual conference of an executive who is trying to make a vital agreement for the company while there is another employee who needs his printer to be installed and configured correctly at the same time. Briefly first-come first-served basis may lead to a ...
Operating an IT support services system on a strictly, first-come, first-served basis is not feasible in a workplace most of the time. Reasons are explained with specific examples.