Purchase Solution

Operating an IT support services system on a strictly, first-come, first-served basis

Not what you're looking for?

Ask Custom Question

Why is it good or bad to operate an IT support services system (help desk) on a strictly, first-come, first-served basis?

Purchase this Solution

Solution Summary

Operating an IT support services system on a strictly, first-come, first-served basis is not feasible in a workplace most of the time. Reasons are explained with specific examples.

Solution Preview

Why is it good or bad to operate an IT support services system (help desk) on a strictly, first-come, first-served basis?

IT support services in a workplace provides system support in order to ensure that our hardware or software remains operational, efficient and effective. However we cannot expect an IT help desk to operate on a strict first-come, first-served basis all the time. This is not very beneficial and there are many valid reasons.

First of all there is a hierarchy of the importance of jobs or events in a workplace. An IT support staff has to give priority to fix a software problem in the virtual conference of an executive who is trying to make a vital agreement for the company while there is another employee who needs his printer to be installed and configured correctly at the same time. Briefly first-come first-served basis may lead to a ...

Solution provided by:
Education
  • BSc, Dokuz Eylul University
  • MBA, Texas A&M University-Kingsville
Recent Feedback
  • "Thanks"
  • "Thanks"
  • "This is a great help...Thank you"
  • "Thanks for the advice!"
  • "Oh my gosh u are awesome... A++"
Purchase this Solution


Free BrainMass Quizzes
Marketing Management Philosophies Quiz

A test on how well a student understands the basic assumptions of marketers on buyers that will form a basis of their marketing strategies.

IPOs

This Quiz is compiled of questions that pertain to IPOs (Initial Public Offerings)

Basics of corporate finance

These questions will test you on your knowledge of finance.

Team Development Strategies

This quiz will assess your knowledge of team-building processes, learning styles, and leadership methods. Team development is essential to creating and maintaining high performing teams.

Income Streams

In our ever changing world, developing secondary income streams is becoming more important. This quiz provides a brief overview of income sources.