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Operating an IT support services system on a strictly, first-come, first-served basis

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Why is it good or bad to operate an IT support services system (help desk) on a strictly, first-come, first-served basis?

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Why is it good or bad to operate an IT support services system (help desk) on a strictly, first-come, first-served basis?

IT support services in a workplace provides system support in order to ensure that our hardware or software remains operational, efficient and effective. However we cannot expect an IT help desk to operate on a strict first-come, first-served basis all the time. This is not very beneficial and there are many valid reasons.

First of all there is a hierarchy of the importance of jobs or events in a workplace. An IT support staff has to give priority to fix a software problem in the virtual conference of an executive who is trying to make a vital agreement for the company while there is another employee who needs his printer to be installed and configured correctly at the same time. Briefly first-come first-served basis may lead to a ...

Solution Summary

Operating an IT support services system on a strictly, first-come, first-served basis is not feasible in a workplace most of the time. Reasons are explained with specific examples.

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