Applying your knowledge of Total Quality Management, what are the most important things that management can do to create a quality culture?
How does quality management create a competitive advantage for an organization?© BrainMass Inc. brainmass.com December 24, 2021, 6:51 pm ad1c9bdddf
Quality tools are integral part of TQM. Total Quality Management (TQM) is a management strategy carried out by an organization with the aim of embedding awareness of quality in all organizational process. Boje, et al, (1993) argued that Total Quality Management has a wider application than that of assuring product and service quality but also it is a way of managing people and business to ensure complete customer satisfaction at every stage internally or externally. This is because quality culture has to be imbibed in the ...
The solution describes how total quality management can create a competitive advantage and its applications within an organization.