Explore BrainMass

Explore BrainMass

    TQM Applicaions

    Not what you're looking for? Search our solutions OR ask your own Custom question.

    This content was COPIED from BrainMass.com - View the original, and get the already-completed solution here!

    Applying your knowledge of Total Quality Management, what are the most important things that management can do to create a quality culture?

    How does quality management create a competitive advantage for an organization?

    © BrainMass Inc. brainmass.com December 24, 2021, 6:51 pm ad1c9bdddf

    Solution Preview

    Quality tools are integral part of TQM. Total Quality Management (TQM) is a management strategy carried out by an organization with the aim of embedding awareness of quality in all organizational process. Boje, et al, (1993) argued that Total Quality Management has a wider application than that of assuring product and service quality but also it is a way of managing people and business to ensure complete customer satisfaction at every stage internally or externally. This is because quality culture has to be imbibed in the ...

    Solution Summary

    The solution describes how total quality management can create a competitive advantage and its applications within an organization.