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Leadership and Management - Evolution of Quality

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200 words - What were the primary causes for the evolution of quality?

200 words - What are the key differences between a manager and a leader?

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This solution provides answers to 2 questions: What were the primary causes for the evolution of quality? & What are the key differences between a manager and a leader?

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What were the primary causes for the evolution of quality?

In business terms, quality is defined as the degree to which the project fulfills requirements. The primary causes for the evolution of quality centers around not just client satisfaction (revenue assurance), but also cost reduction. Many years ago, the main focus of quality was on inspection (e.g., check production after items are produced). The cost of non-conformance, proved to be a lot higher than the cost of preventing problems. Lack of attention to quality means more rework or defects. The more rework is needed, the more time and money is wasted, and there are less chances of meeting project time and cost ...

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