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At Sandwich Blitz, Jenny noticed what appeared to be a discrepancy in the time sheet...

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At Sandwich Blitz, Jenny noticed what appeared to be a discrepancy in the time sheet of one of the customer associates. When she asked the unit manager about this, she learned that the crew supervisor had allowed the associate to swap out work hours against the next time period. After checking the employee handbook which had been in effect since she and Jack were actively managing the units, she discovered that this practice was not covered. She also realized that many of the duties that employees were expected to do and be evaluated on were also not clearly addressed in the employee handbook.

Control is any process that directs the activities of individuals toward the achievement of organizational goals.

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The solution discusses control as a process that directs the activities of individuals towards achievements of organizational goals.

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A new policy should be written that anyone who is scheduled to work must complete those hours as scheduled. The act of leaving work will leave others to have to do more ...

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