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Performance Consulting: Key Measures for Clients

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Utilizing the chart on p. 209 in The Performance Consultant's Field Book identify the key measures that are used in your client organization for measuring results. Is your client focusing on the correct measurements to achieve the organizational goal? Discuss your findings

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Solution Summary

This solution identifies key measures that are used in a client organization for measuring results, and whether the client is focused on the correct measurements based on the organizational goal. It is based on a particular example from a performance consultant's viewpoint.

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My client organization, the community college, is in a unique position in regards to key measures. Currently no measures are being used whatsoever! Each athletic team posts its' wins and losses throughout the season, and these results are printed in the local newspapers as well as in an email to all faculty and staff. In addition, the students who sign letters of intent to transfer to four-year schools are ...

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Sally Baldwin, Ed.D
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  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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