A call center has the following inputs to track.
1.Calls into the call center per hour
2.Agents answering the phones per hour
3.Calls that are not answered for a short time period. Delayed time in minuets
4.Abandon calls per hour (customers that call and then hang up after short period of time on hold).
My assignment is to develope a graph which shows these inputs and the results in an easy to follow form. A trend line is also required to track at least 3 variables.© BrainMass Inc. brainmass.com February 24, 2021, 2:21 pm ad1c9bdddf
The expert develops a graph to show a status of a call center.