call center data: determine activity for shifts
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See data file attached.
Create graphs with an Excel spread sheet attached. I need a graph that shows time frames from the actual start time, and the actual end time. Then another that shows the categories of each application range so I can determine what the heavy applications are.
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Solution Summary
This solution takes the call center data and finds the call activity within a certain shift for analysis.
Education
- BSc, University of Virginia
- MSc, University of Virginia
- PhD, Georgia State University
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